Returns Policy

Waterford Stanley Ltd wants you to be completely satisfied with your purchase. This Returns Policy explains our voluntary returns process for products purchased through our website. It operates in addition to, and does not affect, your statutory rights, including your rights under our EU Withdrawal Policy and applicable consumer legislation.

1. Our Returns Policy

In addition to your statutory rights, we offer a 28-day returns policy.

If you are not completely satisfied with your purchase, you may return your item within 28 calendar days of receiving it.

Once this period has expired, any refund, replacement or exchange will be at the discretion of Waterford Stanley Ltd and will be considered on a case-by-case basis.

2. Eligibility for Returns

To be eligible for a return under this policy, the item must:

·         Be returned within 28 days of delivery.

·         Be unused and in the same condition as received.

·         Be returned in its original packagin.

·         Include all accessories, manuals and documentation.

·         Be accompanied by proof of purchase where available.

We reserve the right to refuse a return or reduce any refund where goods are not returned in a resaleable condition.

3. Returning Your Goods

Unless the goods are faulty, damaged or incorrectly supplied, you are responsible for arranging and paying for the return of the goods.

Please ensure that items are securely packaged to prevent damage during transit.

The goods should be returned to:

ARAMEX
Belinstown
Co. Dublin
A41 FV07

Attention: Waterford Stanley

Email: Sales@waterfordstanley.com
Telephone: +353 51 302302

To help us process your return quickly, we recommend enclosing a copy of your original order confirmation or proof of purchase.

4. Refunds

Once we have received and inspected the returned goods, we will notify you whether your refund has been approved.

Approved refunds will be processed using the same payment method used for the original purchase.

Once processed, it may take up to 10 days for the refunded amount to appear in your account, depending on your card issuer or bank.

Please note that original delivery charges are refundable only where required by law or where the goods are faulty, damaged or incorrectly supplied.

5. Exchanges and Replacements

Where a replacement item has been agreed, it will be dispatched once the original goods have been received and inspected by Waterford Stanley Ltd.

6. Damaged, Faulty or Incorrect Goods

Please inspect your order as soon as it is delivered.

If you receive goods that are damaged, defective or incorrect, please contact us as soon as possible, providing photographs of the issue so that we can assess the issue and resolve it promptly.

Where appropriate, we will arrange a replacement, repair or refund in accordance with your statutory rights.

7. Your Statutory Rights

This Returns Policy is offered in addition to your legal rights.

Nothing in this policy affects your statutory rights under Irish or European consumer protection legislation, including your rights under our EU Withdrawal Policy.

8. Contact Us

If you have any questions regarding this Returns Policy, please contact:

Waterford Stanley Ltd
Unit A, Ground Floor,
Block C&D, Confederation House,
Cork Road, Waterford
Ireland
X91 T449

Email: sales@waterfordstanley.com

 

 

 

EU Withdrawal Policy

Waterford Stanley Ltd is committed to ensuring that our customers are fully informed of their rights when purchasing products online.

This policy explains your right to withdraw from a purchase made through our website in accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

1. Your Right to Withdraw

If you purchase goods from our website as a consumer, you have the right to cancel your order within 14 calendar days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the goods.

If your order consists of multiple goods delivered separately, the withdrawal period expires 14 days after you receive the final item.

2. How to Exercise Your Right to Withdraw

To exercise your right of withdrawal, you must notify Waterford Stanley Ltd of your decision before the withdrawal period has expired.

You can withdraw by using the Withdraw Option on our website AGACookware.ie or you may contact us by email, telephone or in writing using the contact details below:

Waterford Stanley Ltd
Unit A, Ground Floor,
Block C&D, Confederation House,
Cork Road, Waterford
Ireland
X91 T449

Email: sales@waterfordstanley.com

Telephone :- 00 353 51 302302

Any clear statement informing us of your decision to cancel is sufficient.

3. Returning the Goods

Once you have notified us that you wish to withdraw from your purchase, you must return the goods without undue delay and no later than 14 days from the date you informed us of your decision.

Unless the goods are faulty, incorrect or damaged, you will be responsible for the direct cost of returning the goods.

The goods should be:

·         Returned in their original packagin.

·         Complete with all accessories, manuals and documentation.

·         Accompanied by proof of purchase where available.

·         Adequately packaged to prevent damage during transit.

 

Customers are responsible for ensuring goods are returned safely.

The goods must be returned to the following address

ARAMEX,

Belinstown,

Co. Dublin,

A41 FV07

Attention : Waterford Stanley Goods

 

Email: Sales@waterfordstanley.com

Tel: ++ 353 51 302302

 

 

4. Refunds

Once we have received the returned goods, or you have provided satisfactory evidence that they have been returned, we will process your refund without undue delay and no later than 14 days.

Refunds will be issued using the same payment method used for the original purchase. Once processed, it may take up to 10 days for the refunded amount to appear in your account, depending on your card issuer or bank.

We will refund:

• The purchase price of the goods.
• The standard delivery charge paid when placing the order (where applicable).

Additional delivery charges for premium or expedited shipping options are not refundable.

5. Condition of Returned Goods

You are entitled to inspect the goods in the same way that you would be permitted to do in a retail shop.

If the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, Waterford Stanley Ltd reserves the right to make a deduction from the refund to reflect any reduction in the value of the goods.

6. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to certain products, including but not limited to:

·         Goods made to the customer's specification or clearly personalised.

·         Sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed.

·         Goods which become inseparably mixed with other items after delivery.

·         Any other products excluded under applicable consumer legislation.

 

 

7. Faulty or Damaged Goods

Your statutory rights relating to faulty, damaged or incorrectly supplied goods are not affected by this policy.

If you receive goods that are damaged, defective or incorrect, please contact us as soon as possible, providing photographs of the issue so we can resolve the issue promptly.

8. Contact Us

If you have any questions regarding this EU Withdrawal Policy or wish to exercise your right to withdraw from a purchase, please contact:

Waterford Stanley Ltd
Unit A, Ground Floor,
Block C&D, Confederation House,
Cork Road, Waterford
Ireland
X91 T449

Email: sales@waterfordstanley.com